My Ebike Delivery Went Missing. When I Tried to Recover It, I Ended Up in Chatbot Hell

A few months ago, my fiancée and I splurged on a pair of ebikes. We live in an especially hilly area of Atlanta, which is an especially hilly city, and we’d both just gotten bonuses at work, making the nearly $2,000 per bike feel, for a moment, digestible.

We placed our orders online, and days…